FREE SHIPPING To United States
All products and operations are monitored by highly skilled,
registered pharmacists
in order to ensure a high quality service!

Shipping delays due to Covid-19 Virus

Please fill the form to receive updates when we can ship your order.

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Answers to your questions

COVID-19 Shipping Update

Q: How long will it take my order to arrive?

A: COVID-19 is still impacting international postal services but deliveries are happening quicker.

Below are country-specific details:


  • The Australian postal system is running well.

Hong Kong

  • The postal system in Hong Kong is running well.


  • We are unable to ship to the Netherlands.


  • Postal services are slow during COVID-19. Please allow 4-10 weeks.

Rest of Asia

  • All orders during COVID-19 are being shipped by FedEx.


  • We are unable to ship to Sweden


  • Postal services are slow during COVID-19.
  • FedEx deliveries are often delayed


  • During COVID-19 we are unable to ship to Taiwan.


  • During COVID-19 we are unable to ship to Thailand.

United Kingdom

  • Delivery to the UK. Please expect 2-6 weeks for delivery.

United States

  • Our deliveries into the US are working well, and our customers are receiving their parcels.
  • We have regular weekly flights to the US, but delays in the US with the international postal handling service are very apparent. Please expect 2-6 weeks delivery from time of new order placement.
  • SUSPENSION ON RETURNS: USPS has suspended handling mail to Vanuatu due to COVID restrictions affecting postal handling via New Zealand and Australia. Do not try to return your parcel through USPS, or it will be returned back to you, and we will not be able to process your refund. You can make a return via FedEx, but you will need to pay all their charges. Please contact us for directions.

About Us

Q: How long have you been in business?

A: is operated by Global Health Ltd who is one of the world's original and longest standing online pharmacies established in 1996. We have supplied hundreds of thousands of customers worldwide. We are widely trusted and praised in many blogs and forums for our reliable service and genuine products.

More information about us can be found on our About Us page. is dedicated to customers who seek professional medical guidance from a qualified medical practitioner and who through a consultative process with their practitioner obtain a valid prescription for their medical needs. We only supply authentic medications and we do our best to bring you the trusted brands at a lower price.

Payment Options

Q: What payment options are there?

A: We offer the following payment options:

  • Mail us your check to our US PO Box (Preferred)
  • Money Order or Cashier's check (Preferred). Fast processing, no clearance delays
  • eChecks. Good for personal bank accounts in good standing with your bank with at least 6 months history since you opened it.
  • Deluxe eChecks
  • Wire Transfer from your bank
  • Any money transfer service (not PayPal)
  • Unfortunately we don't accept Visa Debit and Credit Cards or MasterCard
  • We are unable to accept American Express from USA customers

Visa and MasterCard: We are unable to accept these cards. Visa and MasterCard regulations prevent their cards from being used for the purchase of pharmaceuticals over the internet.

Q: I'm a USA customer, how do I post in my check?

A: If you would like to post us your check or money order, select this payment method in the checkout section. You will see details on where to mail your check and how quickly we can ship your order.

When you finish placing your order, we will immediately email you easy to follow directions of the USA postal address and how to write your check so we can match your payment.

Q: How to pay by eCheck (USA customers)

A: eCheck payment options are available for customers with a USA personal bank account. When you complete your purchase you will be asked for your bank details and then an eCheck payment will occur. There is no need to sign up and register with a eCheck payment company first

Please note that eCheck payments must come from a personal bank account and payments from a business account are not permitted.

Q: Can I send payment through any other money transfer service?

A: Most money transfer services do not provide services to banks in Vanuatu where we are based. We are working on a better solution for you. Western Union and PayPal do not permit payments for personal medications over the internet.

Authentic Medications

Q: Are your medicines the genuine article?

A: All our products are genuine and only from the named manufacturers. We only purchase brands that produce these products in FDA approved manufacturing facilities. All our suppliers are licensed distributors and this ensures the products you purchase from us are from government regulated supply channels.

We do not substitute brands without consulting you first. What you choose on our website is exactly what you get. We keep our product information and photos up to date and we also state the expiry date.

Q: Do you supply generic medications?

A: We offer both brand name products and generic alternatives. We clearly indicate which products are generic, these are always on the right hand side in the category listings and they have a generic label identifying them. Generic medications can offer some savings. We only supply generic medications that are manufactured in FDA approved manufacturing facilities.

Many generics come from India and we only purchase from FDA approved manufacturers there. For example Cipla and Ajanta Pharmaceuticals are listed on the New York stock exchange and would be the largest manufacturers of generics in the world.

Q: Do you sell Ambien, Xanax, Phentermine, Adderal, Ephedrine, Codeine, Dihydrocodone, HCG or products with the same active ingredients or controlled substances as listed by the DEA?

A: No. We do not sell controlled drugs or medicines of abuse.

Q: The packaging looks slightly different?

A: We never repackage the products unless the product is sold in blister strips. Some products are sold in blister as they arrive in bulk outers which are too large to offer for personal use so the blisters are removed from the cardboard outer but never tampered with. Products are shipped in the original packaging with any safety seals intact.

Some manufacturers operate multiple manufacturing facilities around the world and the packaging can differ between each plant. e.g. US manufactured products may be packaged in bottles compared to UK packaged product in blister strips in a box. These differences are packaging only and do not affect the product. The photo we show of the product is what you are going to receive. You can click on the photo to get a larger view.

Please be assured that the products are of the highest quality and only purchased from reputable sources.

Q: Can you assure me products are not close to expiry?

A: For your assurance we show the expiry date of the products we are shipping on every product page. When you place an order this will be the expiry date you will receive (or better).

Medical Advice

Q: Does your company offer medical advice?

A: NO! We are not a medical center nor are we medically qualified. We will not advise or recommend. The medications you take should be those prescribed by your qualified medical professional after a consultation. The information listed on the website is to be used as general information only and is not a substitute for professional medical services or advice. The onus is placed on the customer to be responsible for their own health issues. Please seek the advice of a medical professional if you have any questions regarding suitability etc. PRIOR to placing an order.

Placing Orders and Making Payment

Q: How do I place an order?

A: We accept orders via telephone, fax, email or online. For online ordering, please follow these instructions:

If you know the product you need then using the search box on any web page is the easiest way to find products. You can search on the product name, active ingredient or manufacturer. Another good way to find products is to choose a category from the list at the top of the page.

To select goods you can click on the "add to cart" button. This will add the goods to your shopping cart. After you have selected the goods you wish to order, you can place your order by proceeding to the checkout by clicking the "Proceed to Purchase" button.

You will then be updated with a confirmation of your order by e-mail. You will receive this immediately after placing your order. If it does not arrive promptly, please check your SPAM or junk email folder in case it has been detained there. If so please add to your white list or safe sender list.

Do I need to create an account?

No but we recommend you do. If you are a first time shopper with us you have the choice when going through the checkout to remain an anonymous customer or to create an account. The choice is yours but there are some worthwhile convenience options and privileges become available to you if you create your account.

If you choose to remain anonymous then your details will not be saved so next time you shop you will need to enter your name and address information again. On future revisits you will not be able to see your order status, or do a one click repeat order next time.

To create an account all you have to do is enter a password at the end of the checkout process and that is it. Your details will be there next time you shop as long as you use that same email address and password that you created the account with. If you don’t want to use a password then you are probably better off being an anonymous customer.

With an account the next time you shop, checkout is much faster; just add to the cart and checkout. Once you enter your email address and password then your address information will load automatically. All you need to do is add your credit card information as we don’t store that and click Complete Order.

If you have an account you can see your past order history and the shipping status for each order. To save time you can click on any one of those to make a re-order.

Shipping and Supply

Q: Where do you ship from?

A: We only ship from Vanuatu which is a nation in the South Pacific Ocean near Australia.

Q: What countries do you ship to?

A: We are able to ship orders to the following countries. Unfortunately, if your country is NOT on this list we are unable to supply to you as your country's Customs Department prevents delivery.

Premium Shipping regulations require a copy of a valid doctor’s prescription from the patient’s prescribing doctor to accompany your order before shipping. Your order will not be eligible for importation without a valid prescription.

Country Free Shipping Premium Shipping
Australia Free Standard Airmail Postage
2-4 weeks during COVID-19
Express Mail Service to Australia
Signature Required
Tracking 12-28 Days during COVID-19
Hong Kong Free Registered Airmail Postage
Signature Required
Limited Tracking
10-21 Days (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days
Express Mail Service to Hong Kong
Signature Required
7-10 Days
Northern Ireland Free Registered Airmail Postage
Limited Tracking
2-6 weeks during COVID-19 (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
2-6 weeks during COVID-19
Express Mail Service to Nthn Ireland
Signature Required
7-10 Days
Puerto Rico Free Standard Airmail Postage
No Signature
No Tracking
10-21 Days

Free Registered Airmail Postage
Signature Required
No Tracking
10-21 Days (Recommended)
Scotland Free Standard Airmail Postage
No Signature
No Tracking
2-6 weeks during COVID-19

Free Registered Airmail Postage
Limited Tracking
2-6 weeks during COVID-19 (Recommended)
Express Mail Service to UK
Signature Required
7-10 Days
Singapore   FedEx delivery to Singapore
Signature Required
3-4 weeks during COVID
Switzerland Free Registered Airmail Postage
4-10 weeks via UK during COVID-19 (Recommended)
FedEx delivery to Switzerland
Signature Required
3-4 weeks during COVID
United Kingdom Free Registered Airmail Postage
Limited Tracking
2-6 weeks during COVID-19 (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
2-6 weeks during COVID-19
United States Free Registered Airmail Postage
Limited Tracking
2-6 weeks during COVID-19 (Recommended)

Free Standard Airmail Postage
No Signature
No Tracking
2-6 weeks during COVID-19

If you choose from our free shipping options, you only pay for the cost of the products ordered.

If you chose Registered Post or a Premium Courier service then you will be required to sign for the goods. If you are not home at the time of delivery a notice will be left with instructions on where to collect your parcel. Alternately, we can ship to a work address.

A shipping confirmation with tracking information will be emailed to you when your order is shipped.

Q: How long will it take my order to arrive?

A: See table above.

Please be aware that if customs hold your order pending import taxes, they could hold your order for up to 14 days prior to contacting you.

Q: How soon before I run out should I place my order?

A: Order your medications with at least 4 - 6 weeks in reserve. Almost all orders are shipped within 24 hours but sometimes postal delivery can take longer than the norm and we can't pre-empt when this may happen. Postal or customs processing delays are something we cannot control, so please order with plenty of safety margin.

Q: What is an acceptable Billing Address?

A: We cannot accept a PO Box, UPS store address, a freight forwarder address or a commercial address as your billing address. To enable us to process your payment, you must provide your ‘Physical Residential Address’ in the billing address section.

Payment processing regulations have tightened a lot over the years, and banks must verify that the person making the payment is not the person with a similar name who is listed as a money launderer or known to be funding terrorism. This is why we are required to obtain your physical address, as this provides the banks the information they need to release your payment to us.

If you are unable to provide your physical address for payment identification, we must decline your order.

Q: Can I ship to a different address other than my billing address?

A:Yes we allow shipping to a different address such as a work address or where there is somebody available to sign for the goods. You can specify a different shipping address during checkout or if you have registered as a customer please click My Account at the top of the page and add the additional any extra shipping addresses you need. Each time you return to make a new purchase, these addresses will be there for you and you can quickly choose the one you need.

Q: Will my goods be shipped in a discreet package?

A: Yes! All goods are packaged discreetly. The items cannot be identified from the packaging. For your privacy, we do not include our company logo on the outside of the package.

More information can be found in our Shipping & Returns page.

Q: Can my order be delivered to a PO Box or an APO address?

A: If you choose to use one of our free delivery methods or EMS delivery (if available), then we can ship to your PO Box or an APO address. Fedex deliveries cannot be shipped to PO Boxes or APO addresses.

Customs and Taxes

Q: What customs controls should I be aware of?

A: You can import up to a three months' supply for personal use and some customs offices reject imports for larger orders. Please be aware that you may have to pay VAT or GST when your order arrives in your country.

Q: What do you declare the products as?

A: On the customs declaration sticker, the products are declared as "Non-Restricted Pharmaceutical".

Q: Do USA customers pay customs duty?

A: No at this time USA Customs does not charge customs duty or sales tax. However they do require time to process your parcel.

Q: Do UK customers pay VAT?

A: If your order is over £15, HM Revenue & Customs will charge you VAT when you import goods into the UK via Royal Mail. If your order does encounter VAT then Royal Mail will also add a handling fee and this is typically £8. These charges are payable by you to Royal Mail when your parcel arrives.

Q: Is VAT payable on shipping charges?

A: This is not applicable in most cases because most orders have free shipping. However if your order is sent by a premium courier such as EMS or Fedex and your country charges VAT or GST on imported goods, then they will also charge VAT or GST on to the cost of the shipping.


Your order needs to be in accordance to advice you have received from your medical professional. In the case of a pet, in accordance to the advice given from a veterinarian. A prescription is not required if you can supply a letter from your physician confirming that the treatment is for you and not for resale.

Most countries we ship to including the USA and UK permit the personal importation of personal medications for yourself or your immediate family living with you for quantities of up to a three month supply. We are not required to include any prescription with these shipments.

For orders that ship using Premium Shipping, you will be required to send us a copy of a valid doctor’s prescription from your prescribing doctor before we can fulfil and ship your order. Your order will not be eligible for importation without a valid prescription.

Please note: The medications below WILL require the presentation of a new prescription.

  • Parnate Tranylcypromine 10mg Tablets
  • Zy-Q (Hydroxychloroquine sulphate 200mg) Tablets

This site is not intended to give you medical advice, guidance, or a means to bypass the professional consultation process. Only purchase medicines from this site under the direction you have obtained from an appropriate medical professional.

If you can send us your prescription, please send to:

  1. Fax: USA (toll free) 866-836-1930, or International +1-866-836-1930 (not toll free), or
  2. Email: a scan or photograph of your prescription to, or
  3. Post: Post your prescription to The Pharmacist, Elluk Pharmacy Limited, PO Box 337, Port Vila, Vanuatu. Please apply sufficient stamps.

If you have any questions with your order or sending in a prescription, please call us toll free on our customer service line.

Prescriptions for Australia

We recommend that you send us a valid doctor’s prescription for all future orders. This is due to Australian regulations when importing pharmaceuticals for personal use. Any orders placed with us may be held up at Customs by the Australian Border Force/Therapeutic Goods Administration and not released until a prescription is presented. We can enclose the prescription with your goods to minimise the risk of your medication being detained.

Prescriptions required for Premium Shipping

Premium Shipping regulations require a copy of a valid doctor’s prescription from the patient’s prescribing doctor to accompany your order before shipping. Your order will not be eligible for importation without a valid prescription.

Please fax, scan or send a screenshot to:

Fax: +1-855-623-0052

Order Cancellation

Q: What if I need to cancel the order?

A: Please contact us as soon as possible if you want any part of the order or the whole order changed or cancelled.

NOTE: We process and ship orders daily so please be prompt. We have direct free phones available so please call us to ensure that the changes can be completed. Our contact telephone numbers are listed under Contact Us

Returns and Refunds

Please see our Shipping and Returns Policy

Email Problems

Q: I have not received any email confirmations from you for my last order.

A: If you have placed an order with us recently and did not receive an instant order confirmation then please check the email address you gave us is spelt correctly. If you registered as a customer, you can check this in My Account. If your email address is incorrect, please correct it in My Account and also email or phone us with the correct email address at Contact Us

If you have a Yahoo, Gmail or AOL email address then there is a greater chance our replies to you will not get through. If you can, please supply us with a different email address.

Q: Your email ends up in my SPAM or Junk Email list. How can I prevent this?

A: We never SPAM or send unsolicited email to you, so please click on our last email and look for an option to add us to your safe senders list. This will prevent emails from us going to your Junk list.

Q: I have not received a reply to my email?

A: We reply promptly to emails and if you are waiting more than 24 hours then your reply has probably got lost somewhere.

If you have emailed us a question and you did not get a timely reply please do the following:

  1. Check your email SPAM folder. Some SPAM filters don't like emails that include words like "pharmacy" or medication names. Add us to your safe senders list.
  2. Email us again alerting us to the missing email problem. If possible please offer us an alternative email address that is not a free email account. Avoid email accounts such as Yahoo, Gmail, or AOL etc. who through good SPAM filtering intentions are often overzealous on legitimate online pharmacy sites.
  3. Or call our customer service team. Details on our Contact Us page.
  4. If you would like us to call you, email us your evening phone number and we'll call you back.

Missing Orders and Re-Shipment

Q: It's been longer than the Standard Delivery Time and my order has not arrived yet

A: We use regular airmail to ship our products and the post office to deliver our orders. Sometimes delivery can take longer than the Standard Delivery Time as we are subject to delivery delays due to public holidays, worldwide events etc.

Customs may have your order. It is not unusual for customs to hold the order for up to 2 weeks prior to contacting you.

If your order hasn't arrived within the Standard Delivery Time please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.

We will reship or refund for any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.

Q: The tracking number shows no results.

A: Sometimes with registered post no tracking information appears until your parcel is processed in customs. This is not a problem. If the parcel is overdue contact us for a reshipment.

Q: How do I request a reshipment?

A: Please contact us if your order has not arrived. We are happy to arrange a reshipment if your order fails to arrive according to the following conditions:

  1. It has been 7 days longer than the Standard Delivery Time.
  2. The shipping address provided to us is correct.

If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the "return" postage has not been paid so the postal service return it via surface mail.

We will reship or refund any order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.


Q: Are you able to supply products not listed on the website?

A: Your enquiry is very welcome. Please provide the brand name and concentration; drug name and a generic name it may be listed under if at all possible. Checking availability will take several days as we often need to cross reference drug names. Often they are marketed under different names worldwide.

We will not supply any medication that is controlled or restricted in any way.

Q: What time zone are you in?

A: Our time zone is similar to Australia so your evening is our day time, so that's the best time to speak with our pharmacists. We operate phones 7 days per week. If you call outside our business hours or at busy times, please leave a message and we will call you back within 24 hours.

Our phone numbers are on our Contact Us page.

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The information contained in this site is not intended to replace the medical guidance you receive from your medical professional. Always consult with your medical professional and purchase the products that are prescribed to you.

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